For every organization, regardless of size or industry, SaaS applications have taken over many of the processes critical to day-to-day operation. Sales, HR, procurement, customer service, workflow management, and financial transactions all create and consume a significant amount of data and require a strong integration platform. The challenge lies in integrating the on-premise data with cloud/SaaS (Software as a Service) based applications using a secure, managed, and auditable platform.

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Categories:Integration, Support Services, iPaaS, CoExchange

Without meticulous preparation and attention to detail, a migration from a legacy software system to a new ERP system can be a stressful task. What makes these undertakings so challenging is the fact that every part of the company is affected, which means everyone must collaborate to ensure not only a smooth migration, but that business goals are not compromised in the process. Data visibility software can be useful before and after the migration to help ensure quality and accuracy.

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Categories:Syncrofy, EDI, Document Search, Reports, Exceptions, Notifications, Trading Partners

When it comes to solving problems within a team, communication is the name of the game. And if you work with EDI, resolving an issue sometimes becomes a harrowing task, especially when you’re dealing with stakeholders from different areas of the business. The problem lies within the fact that data is typically spread out across multiple platforms between your internal teams and external partners, making it difficult to get everyone on the same page, further muddling cross-departmental communication and slowing down the issue resolution process.

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Categories:Syncrofy, EDI, Document Search, Exceptions, Notifications

Annual "Day in the Park" Hits it Out of the Park

By: Pasquale Gatti | August 1, 2018 | Comments

One of the reasons COE is such a great place to work is the culture. We work hard but also know how to incorporate fun activities and events into our day.  It’s this culture that landed us on Crain’s list of the Best Places to Work in New York City. Whether it’s our in-office game room, post-work happy hours, birthday celebrations, or our annual “Day in the Park,” we know how to have a good time. In fact, we just completed our 5th straight summer park outing, and this one was a doozy.

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Categories:Culture, Events

If you’re running a business that utilizes EDI, then you know that meeting deadlines is the name of the game. Whether it’s keeping track of inbound and outbound payments, trading partner exceptions, or sent and received documents—each one is time-sensitive and critical to your operation. Without the right tracking tool in place, they can all manifest themselves into major headaches and cost your business money. But luckily you have a secret weapon: Syncrofy!

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Categories:Syncrofy, EDI, Dashboards, Reports, Exceptions, Chargebacks

Syncrofy Scenarios: Customer Support

By: Teig Lynster | July 9, 2018 | Comments

In our new blog series, Syncrofy Scenarios, we look at the EDI world from a specific perspective, functional role or job title, identify common issues and use cases, and highlight how Syncrofy can help alleviate some of the stress from your day-to-day. Today we’ll be taking a look at customer support – one of the most important roles of a company.

It’s difficult to imagine a team that has a larger impact on a company’s bottom line than customer service (CS). Oftentimes, they are the first line of defense when a customer has an issue that needs resolving. These issues include billing-related inquiries, product problems, service questions, and general concerns. As a result, they are of critical importance when it comes to retention rates because they must ensure that each and every customer has an optimal experience. 

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Categories:Syncrofy, Dashboards, EDI

You’ve been there before. You receive a question from one of your top trading partners about an EDI transaction from three months ago. Most likely, that information won’t be in your local archive so you’ve got to dig through an offsite one. You search through hundreds and hundreds of transactions. Aimlessly hoping that needle in the haystack will call out to you. Before you know it, you’ve wasted hours trying to track down this data when you could’ve been attending to important business matters. 

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Categories:Syncrofy, EDI, Data Management, Supply Chain, Chargebacks

At CoEnterprise, our development team never stops innovating. Since the day we released of our flagship software Syncrofy, they have been constantly tweaking and improving the solution based on customer feedback. Last year, they completely overhauled the Dashboards feature to provide you with more power, flexibility, and customization. Now, we’re looking to harness that power to provide you with more value right out of the gate. 

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Categories:Syncrofy, EDI, Dashboards, Culture