C-Suite POV: Breaking Down Supply Chain Concerns & How To Achieve Greater Visibility

By: Daniela Weiszhar | April 27th, 2022

As a retail executive, you’re responsible for the strategic vision of your entire operation. But to create that vision you need everyone in your organization on the same page. That’s easier said than done over the last few years with the myriad of supply chain issues caused by the global pandemic. 

At the end of last year, 40% of CFOs listed the supply chain as their biggest challenge. And a whopping 53% believe that supply chain disruptions will have a negative impact on their business. But fear not! There’s hope for those who aren’t sure where to turn or how to put a stop to the recurring issues that plague your organization. 

Let’s take a look at some of the supply chain issues that can be corrected, how Syncrofy can help you achieve the visibility and results you’re striving for, and how it brings together your entire retail operation. 

 

Don’t Accept the ‘Status Quo’ With Your Supply Chain

Late shipments are one of the top concerns for retail C-suites and for good reason. They have a tendency to be the root cause of significant revenue leakage for many organizations. In fact, supply chain disruptions are responsible for 44% of the total impact on revenue management according to Supply & Demand Chain Executive. 

Here’s another eye-opening number: on average, 3% of all retailer sales are lost to late shipments, which means it’s that much more critical to get a handle on. Unfortunately, that’s a result of not having visibility into your supply chain—specifically your supplier’s progress on your orders and shipments. To put this in perspective, if your annual revenue for a given year was $5 million, it’s likely that you lost around $150,000 of that due to late shipments. Not exactly small potatoes. 

The accuracy of your inventory is also critical because it has a tremendous trickle down effect on the rest of your operation, including your customers. You may have come to the point where you accept frequent stock-outs, uncertain supply levels, or the constant chaos and disorganization of your warehouse. But you shouldn’t.

Employee checking inventory

Maintaining high customer satisfaction is at the top of the list as well (97% of CEOs believe it’s the key to business success). You want to maintain good relationships with both your suppliers and customers but that’s not easy when you have continuous supply chain issues. Without a way to collaborate in real-time with your suppliers on potential issues, it’s difficult to view order-related data or be proactive about managing exceptions. In both cases, your relationship with your suppliers and customers will suffer as a result. 

Don’t be resigned to the fact that these concerns are inevitable and just have to be “managed” as best they can. Labeling those blindspots as simply the “cost of doing business” won’t serve you well in the long haul and will eventually have a negative impact on your supply chain. Just because it’s something you’ve always done, doesn’t mean it has to be that way forever. 

There’s another new normal taking shape and it revolves around creating a proactive process to remedy flaws in your transaction processes, fixing the root causes of late or inaccurate shipments, and building stronger relationships with your suppliers through effective communication.

 

Why You Need All Your Departments Running on Syncrofy

Syncrofy is your ultimate weapon for eliminating late shipments, aiding your inventory management, and preventing late payments. It’s a powerful, cloud-based data visibility platform that breaks down barriers across your retail supply chain and helps you gain a clear view of your entire operation. Here’s what it can help you achieve:

Improved customer satisfaction & loyalty. Syncrofy makes it easy to administer and manage vendor compliance programs, while also offering the ability to create configurable vendor scorecards on-demand by bringing together all of your multi-enterprise data into a single platform. It also allows you to obtain calculations at the line item level and manage different “in full” rules for individual suppliers. This enables you to improve supply chain performance, enhance communication with trading partners, and protect your profits.

Syncrofy calculating fill rate and inventory errors

Maximized inventory accuracy. Syncrofy provides you with full supply chain visibility and actionable insights from day one—without the need to configure, map, or develop a specialized data warehouse. It calculates fill rate and lead time for both orders and shipments and reconciles invoices against POs, shipment documentation, and receipts to identify quantity and price discrepancies. This empowers you to monitor and compare suppliers on KPIs to improve your order fulfillment accuracy and timeliness and prevent stockouts.

Reduction in revenue leakage. Syncrofy makes lost revenue a thing of the past. How? It enables you to configure proactive notifications to alert you when a shipment is late so you can take appropriate action to increase your replenishment orders or order more goods from an alternative supplier. It then creates an exception when a Shipment Date is one day before (or on the same day, or the day after) the Requested Delivery Date. That information will be stored in the order so you can report on your supplier’s on-time delivery rate over time. You will also get an alert the moment your criteria is not met so you can resolve the matter in a timely fashion. As a result, you’ll be able to reduce revenue leakage by up to 30% due to late shipments–allowing you to retain your revenue and save money.

Elimination of late payments. Because Syncrofy’s robust technology calculates fill rate and lead time for both orders and shipments you’ll be able to measure those key performance indicators and identify quantity and price discrepancies. As a result, it will help you eliminate late payments to suppliers, avoid credit holds, and save an average of 2% on payments while improving your credit worthiness.

 

How Syncrofy Brings Together Your Entire Retail Operation

Syncrofy can help you achieve the visibility and results you strive for to ensure you maintain high customer satisfaction, increase revenue, and drive steady growth.

Since Syncrofy sits on top of all your B2B/EDI transactions (regardless of silo or department), it unifies your entire organization by creating a single version of the truth. It also enables your supply chain planning and control tower applications to easily ingest real-time order data. When real-time, accurate order data is exchanged between you, your external partners, customers, suppliers, and distributors, your supply chain applications become optimized—just the way they should be.

With Syncrofy bringing all multi-enterprise data together into one platform, creating configurable scorecards on demand has never been easier. Being able to consistently evaluate your suppliers will facilitate accurate, actionable, and productive collaboration with them—and a more productive supply chain. 

Are you ready to give Syncrofy a try to see what it can do for your retail supply chain?

 

Learn more about Syncrofy…

Explore how Syncrofy can help you gain complete control and achieve full visibility of your entire retail operation and request a demo today.
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