Category: Syncrofy

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Without meticulous preparation and attention to detail, a migration from a legacy software system to a new ERP system can be a stressful task. What makes these undertakings so challenging is the fact that every part of the company is affected, which means everyone must collaborate to ensure not only a smooth migration, but that business goals are not compromised in the process. Data visibility software can be useful before and after the migration to help ensure quality and accuracy.

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Categories:Syncrofy, EDI, Document Search, Reports, Exceptions, Notifications, Trading Partners

When it comes to solving problems within a team, communication is the name of the game. And if you work with EDI, resolving an issue sometimes becomes a harrowing task, especially when you’re dealing with stakeholders from different areas of the business. The problem lies within the fact that data is typically spread out across multiple platforms between your internal teams and external partners, making it difficult to get everyone on the same page, further muddling cross-departmental communication and slowing down the issue resolution process.

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Categories:Syncrofy, EDI, Document Search, Exceptions, Notifications

If you’re running a business that utilizes EDI, then you know that meeting deadlines is the name of the game. Whether it’s keeping track of inbound and outbound payments, trading partner exceptions, or sent and received documents—each one is time-sensitive and critical to your operation. Without the right tracking tool in place, they can all manifest themselves into major headaches and cost your business money. But luckily you have a secret weapon: Syncrofy!

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Categories:Syncrofy, EDI, Dashboards, Reports, Exceptions, Chargebacks

Syncrofy Scenarios: Customer Support

By: Teig Lynster | July 9, 2018 | Comments

In our new blog series, Syncrofy Scenarios, we look at the EDI world from a specific perspective, functional role or job title, identify common issues and use cases, and highlight how Syncrofy can help alleviate some of the stress from your day-to-day. Today we’ll be taking a look at customer support – one of the most important roles of a company.

It’s difficult to imagine a team that has a larger impact on a company’s bottom line than customer service (CS). Oftentimes, they are the first line of defense when a customer has an issue that needs resolving. These issues include billing-related inquiries, product problems, service questions, and general concerns. As a result, they are of critical importance when it comes to retention rates because they must ensure that each and every customer has an optimal experience. 

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Categories:Syncrofy, Dashboards, EDI

You’ve been there before. You receive a question from one of your top trading partners about an EDI transaction from three months ago. Most likely, that information won’t be in your local archive so you’ve got to dig through an offsite one. You search through hundreds and hundreds of transactions. Aimlessly hoping that needle in the haystack will call out to you. Before you know it, you’ve wasted hours trying to track down this data when you could’ve been attending to important business matters. 

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Categories:Syncrofy, EDI, Data Management, Supply Chain, Chargebacks

At CoEnterprise, our development team never stops innovating. Since the day we released of our flagship software Syncrofy, they have been constantly tweaking and improving the solution based on customer feedback. Last year, they completely overhauled the Dashboards feature to provide you with more power, flexibility, and customization. Now, we’re looking to harness that power to provide you with more value right out of the gate. 

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Categories:Syncrofy, EDI, Dashboards, Culture

We gave you a taste of what it’s like to work at COE when we followed around Account Executive Joe Niewadomski for the day, but now we’d like to give a sneak peek into another part of our company, our Quality Assurance department. We caught up with Jr. QA Engineer Don Cherestal to learn about some the awesome things he’s working on to help support our flagship software Syncrofy, what his day-to-day is like at COE, and what he loves most about working here. 

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Categories:Culture, Syncrofy, Quality Assurance

Syncrofy 101: Inviting a Partner

By: Joe Mandato | May 8, 2018 | Comments

We want to make it simple for you to learn about the power of Syncrofy’s features and all the ways it can help you get the most out of your EDI data. That’s why our “Syncrofy 101” series of posts will highlight a specific task in Syncrofy and illustrate how easy it is to carry out. In this post, we’ll examine how easy it is to invite your B2B partners to use Syncrofy, how to do it, and what your features your partners will have access to. So let’s go!

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Categories:Syncrofy, EDI, Trading Partners, Collaboration